Zoho IT and Helpdesk

      Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.

      Zoho IT & Help Desk

      Service Desk Software

      Zoho Support is a powerful on demand HelpDesk and KnowledgeBase solution that gives you full support capabilities for your customers. Prioritize, manage and close customer support requests that can be received via a variety of channels. Create your own corporate online knowledgebase and use this to answer client support tickets quickly and efficiently. Analyze support team performance, implement a structured Service Level Agreement infrastructure. Do it all online with Zoho's online customer support solution, Zoho Desk

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      Cover all your bases

      From increasing your agents' productivity, to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts.

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      Close Tickets. Open Happiness

      Zoho Desk gives your team the best tools to help customers while automating frequent tasks that otherwise take up precious time.

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      Don't Improvise. Improve

      With Zoho Desk, identify the right trends and patterns in your team's efforts, make improvements, and inspire better performance.

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      One Company. One Team

      Zoho Desk helps bring together employees from across departments, to give customers a truly unified customer service experience.

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      Self-Help is the Best Help

      Equip customers so they can find answers to questions on their own and help their peers in the true spirit of a community.

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      Your Help Desk, Truly Yours

      Zoho Desk understands the uniqueness of your business, lets you customize and integrate it with other apps.

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      Convenience is Key

      When your customers want to reach out, be available for them over a variety of channels—email, phone, live chat, social media and more.

      Our Approach on Zoho EBS Practice:

      Technology based Business Optimisation:

      We help optimise your business through lowered Total Cost of Ownership and increased value of customer IT investment. We offer technology based business optimisation on Business Suite of Applications and Integrations.


      End-to-end Service Capability:

      From blue printing, rollouts, application development, and maintenance to configurations, customization and data integrations, we equip our teams to bring you the best value.


      START SELF ASSESSMENT

      • Advisory Services

        Product Evaluation, Assessment, Environment Consolidation, Application Optimization

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      • End-to-End Implementation

        Solutioning, Application Based Process, Re-engineering, Configuration & Customization

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      • Migration & Integration

        Pre-migration Strategy, Evaluation/Analysis, Implementation, After Process Support

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      • Innovative AMS

        Lights on Support, Enhancement, Upgrade Accelerator, Services

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